FAQs

1What are my responsibilities as a landlord in relation to gas safety?

Q. What are my responsibilities as a landlord in relation to gas safety?

A. As a landlord, you are responsible for the safety of your tenants. The Gas Safety (Installation and Use) Regulations 1998 deal with landlords’ duties to make sure gas appliances, fittings and flues provided for tenants are safe.

You are also responsible for ensuring an annual gas safety check is carried out within 12 months of the installation of a new appliance or flue which you provide and annually thereafter by a Gas Safe Registered engineer. You must keep a record of the safety check for 2 years and issue a copy to each existing tenant within 28 days of the check being completed and issue a copy to any new tenants before they move in.

2Why do you need an electrical safety inspection?

Q. Why do you need an electrical safety inspection?

A. Landlords have a legal duty to ensure that their rental property, and any electrical equipment provided, is safe before a tenancy begins and throughout its duration.

Every electrical installation deteriorates with use and age. You must ensure that your tenants – or anyone entering or using your property – are not put at risk, by ensuring that the electrical installation remains in a safe and serviceable condition.

3What is an EICR?

Q. What is an EICR?

A. An Electrical Installation Condition Report is an inspection and associated testing to check whether an electrical installation is in a satisfactory condition for continued service. On completion of the necessary inspection and testing, an EICR will be issued detailing any observed damage, deterioration, defects, dangerous conditions and any non-compliances with the present-day safety standard which might give rise to danger.

4What is PAT Testing?

Q. What is PAT Testing?

A. Portable Appliance Testing is the electrical safety testing of portable electrical equipment.  It consists of a visual inspection and electrical tests carried out using test equipment.

5What is GoCardless and why do you use it?

Q. What is GoCardless and why do you use it?

GoCardless is a leading online Direct Debit provider, processing over £5 billion in payments annually for more than 30,000 organisations in the UK, Europe and Australia.

GoCardless is how Certco accepts customer payments via Direct Debit.

For more information on GoCardless please visit www.gocardless.com

 

6Are Direct Debit payment with GoCardless Safe?

Q. Are Direct Debit payment with GoCardless Safe?

Direct Debit is a well-known and trusted payment method globally, accounting for around 75% of regular consumer payments in the UK.

With Direct Debit, your payments are protected.  For example, in the UK you are fully protected by the Direct Debit Guarantee, meaning you have the right to cancel and receive a full refund for any payment taken in error.

With GoCardless you are notified by email that a payment is coming out in advance, giving you the chance to raise any issues about the payment.

You can cancel the Direct Debit mandate at any time, immediately stopping future payments.

GoCardless is ISO 27001 accredited, (ISO 27001 is a widely recognised, internationally accepted standard for information security).  It is also authorised by the UK Financial Conduct Authority to provide payment services as an Authorised Payment Institution across the European Union.

7Why do I have a Direct Debit set up when I am only making a one-off payment?

Q. Why do I have a Direct Debit set up when I am only making a one-off payment?

GoCardless collect all payments, whether one-off or recurring, via the Direct Debit network.  In order to do this a Direct Debit mandate must be in place on the bank account the payment is to be collected from.

Whether you are making one payment, or several, you have the benefit of being fully protected by the Direct Debit Guarantee.

Certco will email a Direct Debit mandate to you to complete.  Once you have completed this online the Direct Debit payment function will be enabled.

For more information on GoCardless please visit www.gocardless.com